Welcome to our FAQ section! Here you’ll find answers to the most common questions about purchasing and using video game keys from our website. If you have any other questions, feel free to contact our support team.
What is a digital game key?
A digital game key is a unique code that allows you to download and activate a video game on your chosen platform (e.g., Steam, Nintendo Switch, PlayStation, etc.). Once activated, the game is linked to your account and can be downloaded and played at any time.
How do I purchase a game key?
- Browse our catalog and select the game you wish to purchase.
- Click on “Add to Cart” and proceed to checkout.
- Complete the payment process using your preferred method.
- Once the payment is successful, the game key will be delivered to your email or available in your account’s purchase history.
How will I receive my game key?
After completing your purchase, the game key will be sent directly to the email address you provided during checkout. You can also find your key by logging into your account and checking your purchase history.
- How do I activate my game key?
The process of activating a game key depends on the platform. Here are some quick steps:
- Steam: Open Steam, go to “Games” > “Activate a Product on Steam,” then enter your key.
- Xbox: Go to the Xbox Store, select “Use a code,” and enter the key.
- PlayStation: Go to the PlayStation Store, select “Redeem Codes,” and enter the key.
- Other platforms: Check the instructions provided in your order confirmation email or on the product page.
Are the game keys region-locked?
Some game keys may be region-specific and only work in certain countries or regions. Please check the product page for region information before purchasing. If a key is region-locked, the restrictions will be clearly indicated.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and other popular digital payment options. You can see all available payment methods during checkout.
Can I get a refund if the game key doesn’t work?
Yes, if your game key doesn’t work, please contact our support team with your order details and a description of the issue. We will verify the problem and either provide a replacement key or process a refund in accordance with our refund policy.
Can I gift a game key to someone else?
Yes, you can purchase a game key and gift it to a friend. Simply forward the key you receive to the recipient, or you can purchase the game as a gift if the option is available during checkout.
Is it safe to purchase game keys from your website?
Absolutely! We take security seriously and our payments provider uses encryption to protect your payment details. All game keys are issued by the game publishers and are 100% legitimate.
Do the game keys have an expiration date?
Most game keys do not expire and can be activated at any time. However, some promotional keys or special offers may have a limited time for activation. Be sure to check the product details if a time limit applies.
Why is my game key not working?
If your game key is not working, ensure that:
- You have entered the key correctly (watch out for spaces and typos).
- The key is being activated on the correct platform.
- There are no region restrictions preventing activation.
If you continue to have issues, please contact our support team for assistance.
Can I download the game directly from your website?
No, the game keys we provide are for activation on third-party platforms like Steam, Xbox, or PlayStation. Once you redeem the key on the appropriate platform, you will be able to download and install the game from there.
Do you offer discounts or special promotions?
Yes, we frequently offer discounts and promotions on various games. To stay updated, sign up for our newsletter or follow us on social media to receive the latest deals and updates.
How can I contact customer support?
You can reach our customer support team by:
- Email: [info@gamesahoi.com]
- Support Ticket: Log into your account and submit a support request.
We aim to respond to all inquiries within 24 hours.